by Adriana Noton


Hotels are interesting features in the social landscape. In the view of post modern sociologists they can be de-constructed in many ways. Not only are they signs of commercial activity but also of the values and habits of people who use them. They may also be architectural and social artefacts in themselves.

The words 'inn' and 'hostel' are typically English words suggesting basic, unadorned functions of the human body like eating and sleeping. With its French ancestry 'hotel' suggests a place where these things may be done with some style. The word connotes in a subtle way the confluence of the crude and the cultured.

On the one hand people who choose to pause in their travel beneath the sign 'hotel' as a sign above the door of a place to stay will expect practical functions of various kinds. There will be clean rooms and bedding attended to by professional hotel staff. After that the services provided will vary enormously, depending on the tariff. Some cheap offer clean and economical rooms and not much else. For a little more one may expect facilities for making a cup of tea upon awakening.

Each hotel has a character. Some are new and shiny, others revel in their antiquity. The more that a hotel can gather from its ever moving clientele that happier it will be. Although shiny competitors keep rising from the ground the establishment with a past usually takes pride in that, and posts pictures, signatures and memorabilia from its ever moving stream of guests as signs of its reputation.

The English novelist Arnold Bennett did a great deal to establish the hotel as a social feature forming a background against which human affairs are played out. He saw it as an ideal stage on which characters come and go. They are observed closely but discretely by hotel staff who very occasionally become involved with their guests.

The film and video industry followed Bennett in portraying the interplay between public and private affairs taking place as people travel. Directors are particularly fond of kitchens as places to depict chaos. Corridors and private rooms are favoured in scenes where an attendant can introduce an outside threat into a private space.

People who own a home with a spare bedroom often set themselves up to take a tiny share of the tourist market by entering the 'Bed and Breakfast' industry. Surprisingly the proliferation of Bed and Breakfast establishments does not seem to prevent the hotel industry to the extent that might be expected.

There are several reasons why hotels can easily withstand the combined assaults of many small competitors. A chain offers exactly the same standard of service in each of its units so that to stay in one is almost the same as to stay in another. Travel can be wearying and many people, at the end of a day like to stay in a place that they know will offer a standard of service that they know. They may also prefer privacy and discretion to the intrusive hospitality of an enthusiastic but quizzy host.




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